Car yard


ELN Mahindra
136 Pacific Highway
Tuggerah NSW 2259

Phone: 02 4350-4333
Fax: 02 4350-4335

Send Email  Email ELN Mahindra

Privacy

1. Introduction 

ELN Mahindra (“ELN Mahindra”, “we”, “our” and “us”) is committed to responsible privacy practices and to complying with the Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). Where applicable, ELN Mahindra will handle personal information relying on the related bodies corporate exemption and the employee records exemption in the Privacy Act and any other applicable exemptions in the Privacy Act or other legislation. This Privacy Policy sets out our policies on the management of personal information including how we collect personal information, the purposes for which we use this information, and to whom this information is disclosed. We may change our Privacy Policy from time to time at our discretion. At any time, the latest version of our Privacy Policy is available from our website at www.elnmahindra.com.au or from our Dealership.

2. What is personal information?

2.1 In this Privacy Policy, “personal information” has the meaning set out in the Privacy Act. Essentially, personal information is information or an opinion about an individual who is reasonably identifiable.

3. What types of personal information does ELN Mahindra collect?

3.1 The types of personal information ELN Mahindra collects from you depend on the circumstances in which the information is collected.

3.2 We may collect contact details including your name, address, email address and phone and fax numbers.

3.3 Where relevant, ELN Mahindra may also collect your driver’s licence and registration details, date of birth or age group, occupation, gender, information about your vehicle (including its number plate and vehicle identification number), answers you provide to questions we ask and other information in relation to your dealings with ELN Mahindra or Manufacturers (such as types of vehicle purchased and replaced and repair/service history).

3.4 If you are an individual contractor to ELN Mahindra , in addition to the information referred to in section 3.3 we may collect information relevant to your engagement with us including qualifications, length of engagement, resume, pay rate and salary, bank details, feedback from supervisors, training records and logs of your usage of our equipment (e.g. phones, computers and vehicles).

3.5 When using the ELN Mahindra website, we may collect web site usage information such as the IP address you are using, the name of your Internet service provider, your browser version, the web site that referred you to us and the next website you go to, the pages you request, the date and time of those requests and the country you are in. Except where you provide it to us via the website, we do not collect personal information such as your name, mailing address, email address or phone number when you are browsing our website.

3.6 ELN Mahindra does not generally require customers to disclose any sensitive information (e.g. details of race, religious beliefs, sexual orientation, health information etc.) to us. In limited circumstances, we may require prospective employees, individual contractors to provide us with certain health information. See section 10 of this Privacy Policy for further details.

3.7 If you do provide sensitive information to us for any reason (for example, if you provide us with information about a disability you have), you consent to us collecting that information and to us using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.

3.8 Occasionally, sensitive information in relation to an individual’s membership of a trade or similar association may be provided to us but we do not actively seek this information. We will only use and disclose that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.

3.9 In addition to the types of personal information identified above, ELN Mahindra may collect personal information as otherwise permitted or required by law.

4. How do we collect your personal information?

4.1 ELN Mahindra collects personal information in a number of ways. The most common ways we collect your personal information are:

  • Directly from you when you provide it to us;
  • Via our website or when you deal with us online (including through social media);
  • Via our market research agencies;
  • When you enter a competition or promotion;
  • If you are an individual contractor to ELN Mahindra, from your employer or recruitment agency;
  • From publicly available sources;
  • From our related companies; and
  • From third parties (for example, from referees if you apply for a position as an employee or contractor with us).



5. For what purposes do we collect, use and disclose your personal information?

5.1 The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it. Whenever practical we endeavor to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.

5.2 We may use or disclose your personal information:

  • For the purposes for which we collected it (and related purposes which would be reasonably expected by you);
  • For other purposes to which you have consented; and
  • As otherwise authorised or required by law.


5.3 In general we collect, use and disclose your personal information so that we can do business together and for purposes connected with our business operations.

5.4 Some of the specific purposes for which we collect, use and disclose personal information are as follows:

  • To facilitate your request for a brochure or test drive, to add you to a mailing list or to respond if you request information (including via our website or via an email you send to us);
  • To record and maintain the details of your purchase of a motor vehicle for warranty purposes;
  • To keep track of the repairs and servicing of your motor vehicle by us;
  • To facilitate the provision of roadside assistance and other services you acquire from us or our agents or contractors;
  • To inform you in the event of a field service action, for example a recall, affecting your motor vehicle;
  • To issue service reminders;
  • To improve our products and services;
  • To contact you (directly or through our service providers and marketing research agencies) to obtain your feedback and to find out your level of satisfaction with our products, services through surveys;
  • To report to vehicle manufacturers;
  • To verify your identity;
  • To facilitate your entry and participation in a competition or trade promotion;
  • To consider you for a job at ELN Mahindra (whether as an employee or contractor) or other relationships with us;
  • To provide goods or services to you or to receive goods or services from you;
  • To address any issues or complaints that we or you have regarding our relationship; and
  • To contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.



5.5 We may also use and disclose your personal information for the purpose of direct marketing to you where:

  • You have consented to us doing so; or
  • It is otherwise permitted by law.


5.6 Direct marketing involves communicating directly with you for the purpose of promoting goods or services to you and to provide you with special offers from ELN Mahindra or our Manufacturers. Direct marketing can be delivered by a range of methods including mail, telephone, email or SMS. You can unsubscribe from our direct marketing, or change your contact preferences, by contacting us (see section 15 of this Privacy Policy). If you wish to unsubscribe from direct marketing you have received from a Manufacturer, please contact that Manufacturer directly.

6. What happens if you don't provide personal information?

6.1 Generally, you have no obligation to provide any personal information requested by us. However, if you choose to withhold requested personal information, we may not be able to provide you with the products and services that depend on the collection of that information.

6.2 As an example, if we did not collect personal information about your new vehicle purchase, we would be unable to notify you directly of a product recall affecting your vehicle.

7. To whom do we disclose personal information?

7.1 We may disclose your personal information to third parties in connection with the purposes described in section 5 of this Privacy Policy.

7.2 This may include disclosing your personal information to the following types of third parties:

  • Manufacturers;
  • Our related companies;
  • Our contractors (including mailing houses, marketing agencies, insurance providers, website and data hosting providers and other IT suppliers);
  • Other persons who perform services for, or in connection with, us (including to facilitate the delivery of purchases, to provide roadside assistance, to autoclubs, for electronic direct mailing, for credit card payment authorisation, for trend analysis, for market research, for promotions and for the provision of statistical sales information to industry bodies);
  • Companies who may use your personal information in order to tailor electronic advertising to you (e.g. on a webpage) in relation to our products and services;
  • Our accountants, insurers (including those that provide extended warranties), lawyers, auditors and other professional advisers;
  • If you are an individual contractor to ELN Mahindra, to your employer or agency in relation to the performance of your work with ELN Mahindra;
  • If you are an individual contractor to ELN Mahindra or a prospective employee, to our medical service providers for any medical assessments or in relation to any health or safety incidents and to HR related service providers (e.g. for background checks, screening or aptitude testing);
  • Any third parties to whom you have directed or permitted us to disclose your personal information (e.g. referees);
  • In the unlikely event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors;
  • Third parties that require the information for law enforcement or to prevent a serious threat to public safety;and
  • Otherwise as permitted or required by law.



7.3 Where we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose we disclosed it to them and in a manner consistent with the Privacy Principles under the Privacy Act, e.g. by (where commercially practical) including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal information.

7.4 If you post information to certain public parts of our website or to our social media pages, you acknowledge that such information may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.

8. Does personal information leave Australia?

8.1 Currently no personal information that we collect leaves Australia.

9. How do we protect personal information?

9.1 ELN Mahindra will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information. Nothing in this Privacy Policy restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth). Please notify us immediately if you become aware of any breach of security.

9.2 Your personal information will not be “sold” by ELN Mahindra to any other organisation for that organisation's unrelated independent use.

10. What about information you provide in job applications?

10.1 If you submit a job application to ELN Mahindra, we will use the information provided by you to assess your application. ELN Mahindra may disclose the information contained in your application to contracted service providers for purposes such as screening, aptitude testing, medical testing and human resources management activities.

10.2 As part of the application process or (if you are successful in being employed by ELN Mahindra) after you commence employment with ELN Mahindra, you may be required to complete a health questionnaire. You may also be asked to undergo a medical assessment. In that case, you will be asked to give specific consent for ELN Mahindra to disclose your questionnaire to its service providers for the purposes of the medical assessment and for the relevant service providers to disclose the results of the assessment to ELN Mahindra.

10.3 If you refuse to provide any of the information requested by ELN Mahindra, or to consent to us disclosing your questionnaire to its service providers for the purpose of a medical assessment or to the disclosure of the results of your medical assessment to us, we may be unable to consider your application (or if you have been successful in being employed by ELN Mahindra, we may not be able to consider you for particular roles or positions within our organisation).

10.4 ELN Mahindra will handle health information in accordance with applicable laws.

10.5 ELN Mahindra may also ask you whether you agree to your personal information being provided to appropriate ELN Mahindra suppliers so that you may be considered for positions with those suppliers which are relevant to your qualifications and experience.

11. Is the personal information we hold accurate?

11.1 We endeavour to maintain your personal information as accurately as reasonably possible. We rely on the accuracy of personal information as provided to us both directly (from you) and indirectly (e.g. from a Manufacturer).

11.2 We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information. Our contact details are set out in section 15 of this Privacy Policy.

12. Links, cookies and use of the ELN Mahindra website

12.1 The ELN Mahindra website contains links to other sites. This Privacy Policy applies to the ELN Mahindra website and not any linked sites. We encourage you to read the privacy policies of each website that collects your personal information.

13. How you can access and correct personal information we hold about you

13.1 You may seek access to personal information which ELN Mahindra holds about you by contacting us as described in section 15 of this Privacy Policy. We will provide access to that information in accordance with the Privacy Act, subject to certain exemptions which may apply. We may require that the person requesting access provide suitable identification and where permitted by law we may charge an administration fee for granting access to your personal information.

13.2 If you become aware that any personal information we hold about you is incorrect or if you wish to update your information, please contact ELN Mahindra (see section 15 of this Privacy Policy).

13.3 If you wish to access, correct or update personal information held by a Manufacturer, or unsubscribe from direct marketing from the Manufacturer, please contact that Manufacturer directly.

14. Queries, comments and complaints about our handling of personal information

14.1 If you have any questions, concerns or complaints about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or the Privacy Act, please contact us (see section 15 of this Privacy Policy).

14.2 When contacting us please provide as much detail as possible in relation to your question, concern or complaint.

14.3 ELN Mahindra will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.

14.4 If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.

15. Contact details

15.1 Please address all privacy complaints to:

Attention: Dealer Principal ELN Mahindra 
PO Box 636 Wyong NSW 2259 

OR admin@elnmahindra.com.au

15.2 If you wish to seek access to or correct or update any personal information we hold about you, or to unsubscribe from or change your contact preferences in relation to our direct marketing, you can also contact us as follows:

 

  • Phone us on (02) 4350-4333
  • Fax us on (02) 4350-4335; or
  • Email us at admin@elnmahindra.com.au.